Refund policy

Returns, Exchanges & Refunds

Indian Kitchen King & Puja Hut

Please check your items, sizes, and quantities before purchasing. If you need help choosing, email support@kitchenpujahut.com.

Puja Items — Final Sale

All puja items are final sale. Returns, exchanges, and refunds are not available, except for damaged, defective, or incorrect items, or where required by law.

Kitchenware — 7-Day Returns

We accept returns of eligible kitchenware within these time limits:

• Online purchases: Request your return within 7 calendar days of delivery.

• In-store purchases: Return the item within 7 calendar days of purchase.

Items must be unopened, unused, unwashed, and in their original packaging, with all seals, tags, parts, and accessories intact. A receipt or other proof of purchase is required.

Opened, used, incomplete, or customer-damaged items do not qualify for this return option. Items marked Final Sale are excluded.

How to Return an Online Order

Email support@kitchenpujahut.com with your order number, item name, and reason for returning it.

Wait for written approval and instructions before sending the item. Approved returns must be shipped within 7 calendar days of approval. We may request photographs to help assess your request.

All returns are inspected before a refund is approved.

Shipping Costs

For returns under our 7-day kitchenware policy:

• You pay the return shipping cost.

• Original shipping charges are not refundable.

• Pack the item securely and keep your tracking receipt.

For confirmed damaged, defective, or incorrect items, we will arrange or cover necessary return shipping. Any refund rights required by law take priority over these shipping terms.

Exchanges

Puja items cannot be exchanged, except where a remedy is required by law.

For eligible kitchenware, follow the return process and place a separate order for the item you want. New orders are subject to current prices and availability.

Damaged, Defective, or Incorrect Items

Please inspect your purchase promptly and contact us if there is a problem. Include your order number or receipt, a description of the issue, and photos where available.

Keep the item and packaging while we review the issue. We will provide an appropriate resolution, which may include repair, replacement, or refund, as required by applicable law.

Our final-sale rules, unopened-item condition, and 7-day return window do not remove your legal rights concerning faulty or incorrectly supplied goods.

Other Final-Sale Items

Custom or personalized items, perishable goods, gift cards, and products clearly marked Final Sale cannot be returned under our voluntary return policy.

Refunds

We will notify you after inspecting your return. Approved refunds cover the amount paid for the eligible returned item, including applicable taxes.

Refunds are issued to the original payment method within 10 business days of approval, or sooner if legally required. Your payment provider may take additional time to post the refund.

If a return is declined, we will explain why and discuss collection or return delivery. Additional delivery charges may apply.

Contact & Return Address

Email: support@kitchenpujahut.com

Indian Kitchen King & Puja Hut
1056 Albion Road
Etobicoke, ON M9V 1A7
Canada

Please obtain approval before mailing a return.

Your Legal Rights

This policy does not limit any rights or remedies provided by applicable consumer protection laws. Where the law provides different rights, those rights apply.