Shipping policy

Effective date: October 11, 2026

Thank you for shopping with Indian Kitchen King & Puja Hut. We ship to addresses in Canada and the United States. This policy explains how orders are processed, shipped, and tracked.

Order processing

  • Orders are processed within 1–2 business days after payment is received.
  • Orders are processed Monday through Friday, excluding public holidays.
  • Processing may take longer during holidays, sales, or promotional events.

Where we ship

We currently ship to Canada and the United States. If your country is not listed, please contact us before placing your order.

Shipping rates and free shipping

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method. Free shipping promotions may be offered on qualifying orders; when available, the offer and its conditions will be shown on our website.

Estimated delivery times

Canada

  • Ontario: 1–3 business days
  • Other provinces: 3–7 business days
  • Remote areas: 5–10 business days

United States

  • Standard shipping: 5–10 business days
  • Remote locations may require additional delivery time.

Delivery times are estimates and may vary because of weather, customs processing, carrier delays, or holidays.

U.S. customs, duties, and taxes

Orders shipped to the United States may be subject to customs duties, import taxes, or other fees imposed by U.S. customs authorities. Customers are responsible for any applicable customs duties or import fees.

Order tracking

When your order ships, we will send a shipping confirmation email with a tracking number when one is available.

Shipping address

Please check that your shipping address is accurate before placing your order. We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Damaged, lost, or missing packages

If your tracking shows that a package is delayed, lost, marked delivered but not received, or damaged in transit, please contact the courier directly using your tracking number to report the issue and open a claim. Notify us within 48 hours of delivery or the expected delivery date as well. For damage, include photos of the package and item. We can provide shipment details to help with the courier’s investigation. To the extent permitted by applicable law, we are not responsible for loss or damage caused by the courier. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Order changes and cancellations

Orders may be changed or cancelled only before they have shipped. Once an order has been dispatched, we cannot modify or cancel it.

Contact us

For shipping questions, contact Indian Kitchen King & Puja Hut:

1056 Albion Rd, Etobicoke, ON M9V 1A7, Canada
+1 (416) 742-4777
support@kitchenpujahut.com